Meza Hospitality Solutions Pty Ltd and our related bodies corporate (Meza, we, our, us) are committed to respecting your privacy. This Policy sets out our information management practices.
Please note that some of our services include links to services of third parties whose privacy practices differ from Meza’s. If you provide information to any of those services, your data is governed by their privacy policies.
app(s) means the Meza software applications.
hospitality venue means hospitality industry businesses (such as restaurants, bars, coffee shops, hotels, motels, etc.) that use the Meza hospitality venue app software and/or services.
information means personal information and sensitive information collected about an individual.
patron means a customer or potential customer of a hospitality venue that uses the Meza mobile app through which food and beverages can be ordered from his/her mobile phone.
personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion and includes sensitive information as defined in the Privacy Act (which includes information relating to an individual’s health, sexual preference and racial or ethnic origin).
Privacy Act means the Privacy Act 1988 (Cth) of Australia.
sensitive information has the meaning given in the Privacy Act and includes information relating to an individual’s health, sexual preference and racial or ethnic origin.
site means mezapp.com (across desktop, mobile, tablet and apps and including any subdomains).
you/your are references to individuals who uses our services or site.
Meza requires that hospitality venues comply with the provisions of the Privacy Act and any other data protection legislation applicable in the jurisdiction where they operate. Notwithstanding the foregoing, THE USE OF YOUR INFORMATION BY THE HOSPITALITY VENUES IS NOT WITHIN THE CONTROL OF MEZA AND WE DO NOT ACCEPT RESPONSIBILITY FOR THEIR CONDUCT.
If you do not provide your information to us, we may be unable to supply some or all of our services to you. Meza reserves the right to clear all patron information from its site.
Hospitality venues can subscribe to our software and services on www.mezapp.com.
Patrons can register to use our mobile phone app by downloading the app from the Apple app store or any other application store through which it is made available or with certain third party social networking sites (“SNS”) (including Facebook). If you decide to register through an SNS, we (and the hospitality venues where you use the app) will obtain the information you have provided to the SNS (such as your “real” name, profile picture, birth date and other information you make publicly available via the applicable SNS) from the account you have with such SNS. The information we obtain may depend on the privacy settings you have with the SNS. Each time that you are within a certain radius from a hospitality venue (generally 50 meters) that hospitality venue(s) may allow you to “check in” and order from its menu. If you do not wish to receive these notifications you can disable the notification function in which case you will also not be able to ‘check in’ or place an order by using the app.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the services.
We use information held about you for the following purposes:
We may combine information that you give to us and we collect from you with information we receive from other sources. We may use this combined information for the purposes set out above (depending on the type of information we receive).
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services and to monitor the use of our services and site.
To improve your experience on our site, we may use ‘cookies’. A cookie is a small text file that our site may place on your computer or smart/mobile device as a tool to remember your preferences, for example your food orders. Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, IP address, location data (where not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.
Our online services may contain links to other websites. We are not responsible for the privacy practices or policies of those websites and recommend that you review their privacy policies.
As mentioned above, where you have ‘checked in’ to a hospitality venue it will have access to your information.
We may need to disclose information we hold about you to third parties, for example:
Information collected by Meza may be stored and processed in Australia or any other country where Meza or its affiliates, subsidiaries or service providers maintain facilities.
Our service providers may be engaged in, among other things, the processing of your payment details, the provision of cloud services and the provision of security and other services.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your information it cannot be guaranteed. You must maintain the confidentiality of any password or accounts used on the site in order to keep information secure. Meza will not be held responsible for events arising from unauthorized use or access to your account or any other breach of security relating to your account. Information stored on your mobile device as part of the app is not controlled by Meza. It is your responsibility to ensure that the information is protected from loss or misuse.
Also refer to the Registration by Patrons section above with respect to information to which a hospitality venue has access when a patron ‘checks in’ by using the app.
YOUR PROVISION OF YOUR INFORMATION REPRESENTS YOUR AGREEMENT TO THE OVERSEAS TRANSFER, STORING AND PROCESSING OF YOUR INFORMATION AS SET OUT ABOVE.
The Privacy Act gives you the right to access information we hold about you. Your right of access can be exercised in accordance with the Privacy Act. Any access request will be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Unless you are a registered patron, Meza does not collect information that identifies you personally.
If you need to access or correct any information we hold about you, please contact us at the email address below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. In certain circumstances, we may not be required by law to provide you with access or to correct your information. If that is the case, we will give you our reasons for that decision.
If you have any questions or feedback about privacy, wish to access or correct your information or wish to make a complaint about the way in which we have handled your information, please contact us at firstname.lastname@example.org. We may ask you to put your complaint in writing and to provide details about it. Any complaints received by us will be referred for prompt investigation by our compliance team and a response will be provided to you as soon as possible.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.